This is Playstation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Playstation agent. Playstation's Best Toll-Free/800 Customer Phone Number A third option is Twitter, where social media specialists are available to help.
Next, write out your most desired resolution: Do you want a refund? A product credit? A simple apology? Knowing what you want from Playstation customer support will help you in your quest for a resolution. This will be useful when you contact Playstation and explain why you were unhappy with your previous contact. Instead, try writing down or typing out what happened on the call. Contacting Playstation again while you are still angry and frustrated is likely to backfire. You still have options.įirst, take a minute to catch your breath and de-stress. If you get off the phone with Playstation customer support and are unhappy with how your call was, or was not, resolved, don't fret. What Can I Do if Unhappy With my call to Playstation Customer Support? If you have ordered a Playstation magazine subscription through a third-party subscription service, you'll have to contact that service for questions about delivery issues, refunds and cancellations, or changing your address.Ĭontacting the retailer that sold you a Playstation product directly is likely your best option if you have a duplicate game or the item is within the allowed refund/exchange window for that retailer. You can, however, coordinate these steps via Playstation's phone-based customer service. Repairs and returns will require in-person action, including packing your item and either shipping it back to the company or returning it to a retail partner. What Issues Can't Be Easily Resolved with Playstation Phone-Based Customer Service? Many issues can be resolved over the phone, including technical support for your online gaming account as well as questions about operating your devices, or inquiries about games. What Kind of Issues can Playstation Resolve Over The Phone? If calling Playstation is inconvenient, you may need to use the forums or live chat options. One thing to keep in mind is that Playstation does not provide support by email, which is upsetting to some players who are used to this level of service. The advantage to online forums is that experienced players are on these boards at all hours and can often provide good advice for dealing with all kinds of in-play and tech issues. Playstation users are generally happy with the service provided by Playstation, though many callers sometimes feel that they can get quicker resolutions by visiting the company's forums. How Do People Feel About their Calls to Playstation Customer Support? French-language customer support is available to Canadian callers.
In the United States and Canada, customer support is available by phone Monday through Friday, 9 am through 6 pm Pacific time.
Make sure that you are calling the service for your geographic area. Playstation offers phone-based customer service in different countries.
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